They had clients like Miguel, who one night pressed the switch and there’s no light. Feeling around in the dark, he finds the phone and complains. “Thanks for letting us know”, responds the company. Rightly so: otherwise they would not have noticed the shortage.
They apologise, but they don’t even need to: they have plenty of excuses. Managing millions of consumers is complicated. In addition to that, managing millions of delivery points, thousands of distribution plants, countless sources of energy, is a job and a half.
These are two complex networks: the electricity’s and the clients’. And to complicate matters, they didn’t use to speak to each other, which explains so many misunderstandings. More production than consumption, generating waste. More consumption than production, generating power cuts.
Less billing than consumption, generating loss.