Finally, because the solution is technically compatible with other platforms, it was possible to reduce deployment costs, and therefore the final price.
“COLLAB’s know-how and level of commitment, the proposed innovative features, solution design and ability to integrate different elements of our reality were some of the key factors that led us to choose the COLLAB product,” says Pedro Amorim, Director of New Channels at BPI bank.
According to Pedro Rodrigues, Chief Operating Officer at COLLAB, “We are so pleased to see our solution recognized for its innovation, features, architecture and usability. Our commitment to BPI involves addressing the challenges of the present, while laying the groundwork needed for it to compete in the future more successfully,
and to its full potential.”
OneWorkforce: home-grown talent
The OneWorkforce platform was created in 2009, the result of a strategic partnership between COLLAB, some key customers that supported the product’s initial creation phase (Europassistance and Contact) and a group of university researchers, with the aim of deploying the first large-scale sales force management project with 100% Portuguese technology.
It is divided into various modules that address most workforce management requirements. They include historical data analysis and the extrapolation of forecasts, staffing and schedule management operations, as well as
real-time monitoring and reporting.
They also include a WHAT-IF scenario analysis area where managers can simulate and view the impact of certain changes, and the extent to which they impact contact centre performance.
Its simple and effective web architecture and graphic interface ensure quicker work processes. Its forecasts are also very adaptable and efficient.
OneWorkforce consists of the OnePortal, OneForecast, OnePlan, OneMonitor, OneBackOffice, and Reporting modules.